Jacob and Elijah Shaddox are brothers. Jacob is 21 years old and just moved into an apartment with his girlfriend. He graduated from a technical college with an Associate's degree in Computer Maintenance. He works for a school district as a computer technician. Elijah is almost 18 years old. He is hearing impaired, has Tourette Syndrome, OCD and ADHD. He is a junior in high school. Elijah lives with his mom Mary and her wife, his stepmom. Mary has a bachelor's in deaf education and a masters in special education, and is an educational diagnostician. Life is always changing and this blog has chronicled many of these changes and will continue to do so!

Sunday, August 10, 2014

Update on the Lost Freedom Processor

I have blogged about sending Elijah's Freedom Processors to Cochlear to be cleaned, when he got his N6 processors activated. We received one Freedom back after about four weeks and then we didn't get the second one. I called and as I blogged, received poor customer service. It took another three weeks to get the second Freedom processor back. We now have two sets of Freedom processors as back ups for Elijah. I had purchased a new two year warranty on his newest set of Freedoms in June 2013. I sent the paperwork in to cancel that warranty and get a partial refund, which will then go towards the portion of his N6s that we had to pay for. I am hoping that this warranty refund will be between $500-$1200, but you never know. We now have a new three year warranty on the new N6s that he received in June. It will take about four weeks for the refund to show on the credit card I used to charge it on last  year. Hopefully, there won't be any issues with this!

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