Jacob and Elijah Shaddox are brothers. They live with their mom, Mary, who is the writer of this blog. Jacob is 19 and is now four inches taller than his mom! He also has ADHD and gorgeous red hair. He is a freshman at a technical college studying computer maintenance. Elijah is 15! He is in 9th grade and he is not in ROTC at his high school. He also had red hair, but it is lighter and not as thick as his brother's hair. He is hearing impaired(auditory neuropathy) and wears two cochlear implants. He also has tourette syndrome, ADHD, OCD and anxiety! Mary just started her 25th year as a teacher of the deaf. She is also in her last semester of graduate school to be a diagnostician! She will graduate in December of 2015!

Sunday, August 10, 2014

Update on the Lost Freedom Processor

I have blogged about sending Elijah's Freedom Processors to Cochlear to be cleaned, when he got his N6 processors activated. We received one Freedom back after about four weeks and then we didn't get the second one. I called and as I blogged, received poor customer service. It took another three weeks to get the second Freedom processor back. We now have two sets of Freedom processors as back ups for Elijah. I had purchased a new two year warranty on his newest set of Freedoms in June 2013. I sent the paperwork in to cancel that warranty and get a partial refund, which will then go towards the portion of his N6s that we had to pay for. I am hoping that this warranty refund will be between $500-$1200, but you never know. We now have a new three year warranty on the new N6s that he received in June. It will take about four weeks for the refund to show on the credit card I used to charge it on last  year. Hopefully, there won't be any issues with this!

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