Jacob and Elijah Shaddox are brothers. They live with their mom, Mary, who is the writer of this blog. Jacob is 19 and is now four inches taller than his mom! He also has ADHD and gorgeous red hair. He is a freshman at a technical college studying computer maintenance. Elijah is 15! He is in 9th grade and he is not in ROTC at his high school. He also had red hair, but it is lighter and not as thick as his brother's hair. He is hearing impaired(auditory neuropathy) and wears two cochlear implants. He also has tourette syndrome, ADHD, OCD and anxiety! Mary just started her 25th year as a teacher of the deaf. She is also in her last semester of graduate school to be a diagnostician! She will graduate in December of 2015!

Monday, September 17, 2012

I Am So Confused!

I vented last month about how Cochlear Americas didn't have an option for people who had CI processors with warranty coverage, but not loss/damage. ESCO is no longer covering Cochlear America's CI processors. I remember calling Cochlear last month and the person on the phone telling me that Elijah's processors only had a warranty. Fast Forward to now and we get a letter from Cochlear saying we should call them and check on coverage. I called this morning and they are now offering loss/damage on its own with no warranty. The woman told me to call back with Elijah's serial numbers and we could take care of it. I called back this afternoon and was all set to pay for the loss/damage with the person told me Elijah's processors were covered under loss/damage until June 2013 when the warranty expires too. I AM SO CONFUSED! I am glad I don't have to pay, but what changed or why did it change. I am going to call back again in a week or so and just double check to make sure that Elijah has loss/damage on his processors!

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