Jacob and Elijah Shaddox are brothers. Jacob is 21 years old and just moved into an apartment with his girlfriend. He graduated from a technical college with an Associate's degree in Computer Maintenance. He works for a school district as a computer technician. Elijah is almost 18 years old. He is hearing impaired, has Tourette Syndrome, OCD and ADHD. He is a junior in high school. Elijah lives with his mom Mary and her wife, his stepmom. Mary has a bachelor's in deaf education and a masters in special education, and is an educational diagnostician. Life is always changing and this blog has chronicled many of these changes and will continue to do so!

Monday, September 17, 2012

I Am So Confused!

I vented last month about how Cochlear Americas didn't have an option for people who had CI processors with warranty coverage, but not loss/damage. ESCO is no longer covering Cochlear America's CI processors. I remember calling Cochlear last month and the person on the phone telling me that Elijah's processors only had a warranty. Fast Forward to now and we get a letter from Cochlear saying we should call them and check on coverage. I called this morning and they are now offering loss/damage on its own with no warranty. The woman told me to call back with Elijah's serial numbers and we could take care of it. I called back this afternoon and was all set to pay for the loss/damage with the person told me Elijah's processors were covered under loss/damage until June 2013 when the warranty expires too. I AM SO CONFUSED! I am glad I don't have to pay, but what changed or why did it change. I am going to call back again in a week or so and just double check to make sure that Elijah has loss/damage on his processors!

No comments:

Post a Comment