Update on the Lost Freedom Processor

I have blogged about sending Elijah's Freedom Processors to Cochlear to be cleaned, when he got his N6 processors activated. We received one Freedom back after about four weeks and then we didn't get the second one. I called and as I blogged, received poor customer service. It took another three weeks to get the second Freedom processor back. We now have two sets of Freedom processors as back ups for Elijah. I had purchased a new two year warranty on his newest set of Freedoms in June 2013. I sent the paperwork in to cancel that warranty and get a partial refund, which will then go towards the portion of his N6s that we had to pay for. I am hoping that this warranty refund will be between $500-$1200, but you never know. We now have a new three year warranty on the new N6s that he received in June. It will take about four weeks for the refund to show on the credit card I used to charge it on last  year. Hopefully, there won't be any issues with this!