I Am So Confused!

I vented last month about how Cochlear Americas didn't have an option for people who had CI processors with warranty coverage, but not loss/damage. ESCO is no longer covering Cochlear America's CI processors. I remember calling Cochlear last month and the person on the phone telling me that Elijah's processors only had a warranty. Fast Forward to now and we get a letter from Cochlear saying we should call them and check on coverage. I called this morning and they are now offering loss/damage on its own with no warranty. The woman told me to call back with Elijah's serial numbers and we could take care of it. I called back this afternoon and was all set to pay for the loss/damage with the person told me Elijah's processors were covered under loss/damage until June 2013 when the warranty expires too. I AM SO CONFUSED! I am glad I don't have to pay, but what changed or why did it change. I am going to call back again in a week or so and just double check to make sure that Elijah has loss/damage on his processors!